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Items marked "Oversized Ships via Truck" DO NOT SHIP FREE & we will contact you with shipping rate.
Items marked "Oversized Ships via Truck" DO NOT SHIP FREE & we will contact you with shipping rate.

Shipping policy

At TS Stage, we are dedicated to providing high-quality lighting products that reach our customers safely, efficiently, and on schedule. Every order is carefully inspected, packaged, and prepared to ensure it arrives in excellent condition. Our Shipping Policy explains the full process, including timelines, costs, delivery methods, and responsibilities, so you know exactly what to expect from the moment you place your order until it arrives at your location.

By placing an order with us, you agree to the procedures outlined in this policy, helping to ensure a smooth, reliable shipping experience. These guidelines also reflect the practices and standards upheld by **Times Square Lighting**, our parent company, which supports both TS Stage operations and our commitment to professional, dependable service across all regions and order types.

Processing Time

All orders are carefully inspected, packed, and prepared for shipment to ensure they arrive in excellent condition. Typical processing times are as follows:

  • Standard Orders: Orders are processed within 1–3 business days after payment confirmation.
  • Custom or Special Orders: Orders that require customization, special assembly, or modifications may require additional processing time, which will be communicated during the order confirmation process.

Processing times do not include transit time. Orders are not considered shipped until they leave our Stony Point, NY facility. By adhering to these timelines, we maintain quality control and ensure each product meets our high standards before it reaches our customers.

Transit Time

Once your order has been processed and shipped, transit time depends on the selected delivery method and destination. Estimated transit times include:

  • Domestic (USA): Typically 3–5 business days via standard carriers.
  • International: Transit times vary based on the destination country, customs clearance, and chosen shipping service. Customers will be provided with estimated delivery times at checkout.

Please note that transit times are estimates and may be affected by carrier delays, weather conditions, or unforeseen circumstances. Tracking information will be provided once the shipment leaves our facility, allowing you to monitor progress in real time.

Shipping Costs

Shipping costs are calculated at checkout based on the weight, size, and destination of your order. Options include:

  • Calculated at Checkout: Shipping costs are determined automatically during checkout to reflect accurate carrier rates.
  • Free Shipping: Free standard shipping may be offered on orders exceeding a specified minimum subtotal, which will be clearly displayed on our website during checkout.
  • Special Orders: Some custom or oversized items may incur additional shipping fees, which will be communicated prior to processing the order.

By providing transparent shipping costs, Times Square Lighting ensures customers know exactly what to expect before completing a purchase.

Order Cutoff Time

To ensure same-day processing for standard orders, Times Square Lighting maintains a daily order cutoff:

  • Cutoff Time: Orders placed before 2:00 PM EST on business days are typically processed the same day.
  • Orders received after 2:00 PM EST or on weekends and holidays will be processed the next business day.

This schedule helps maintain consistency and allows customers to plan for timely delivery, especially for urgent or time-sensitive projects.

Shipping Zones

Times Square Lighting ships to a variety of locations depending on the type of product and customer requirements:

  • Domestic (USA): We deliver to all 50 states, including Alaska and Hawaii.
  • International: Shipments outside the USA may be accommodated on a case-by-case basis. International customers should contact [support@tsstage.com] to confirm shipping availability, costs, and customs requirements.

Shipping zones are designed to ensure safe and efficient delivery while providing flexibility for customers across North America and select global markets.

Delivery Methods and Carriers

We partner with reliable carriers to ensure timely and safe delivery of your orders. Standard carriers used include:

  • UPS (United Parcel Service)
  • FedEx
  • USPS (United States Postal Service)

Customers may be able to select specific shipping options at checkout, such as expedited shipping, ground shipping, or overnight services, depending on the order size and destination. All shipments include tracking numbers whenever possible.

Lost or Damaged Shipments

Times Square Lighting takes every precaution to package and ship your products securely. However, in the rare event of lost or damaged shipments:

  • Lost Shipments: If a package does not arrive within the estimated delivery window, contact [support@tsstage.com] immediately. We will work with the carrier to locate the shipment and determine the appropriate resolution.
  • Damaged Shipments: Customers should inspect packages upon delivery. Any visible damage should be reported to both the carrier and Times Square Lighting within 7 days. We may require photos of damaged items for assessment.
  • Reshipment or Refund: Depending on the situation, Times Square Lighting will either replace the damaged product, provide a full refund, or work with the customer to find an appropriate solution.

These procedures ensure accountability and protect both the customer and Times Square Lighting while maintaining our commitment to quality service.

Packaging Standards

To ensure products arrive safely, all shipments are carefully packaged using materials suitable for the size, weight, and fragility of the items:

  • Lighting Fixtures: Individually boxed with protective padding to prevent scratches or breakage.
  • Accessories and Components: Packaged separately with clear labeling to avoid confusion during unpacking.
  • Custom Orders: Special packaging may be used for oversized or custom-built products to ensure safe transport.

Proper packaging helps minimize shipping damage and ensures a positive customer experience.

Customer Responsibilities

While Times Square Lighting takes extensive precautions, customers also have responsibilities to help ensure smooth delivery:

  • Provide accurate shipping information at checkout, including street address, suite or unit numbers, and contact phone number.
  • Inspect packages upon arrival and report any damage immediately.
  • Use the provided tracking information to monitor shipments and communicate promptly if issues arise.

These steps allow both Times Square Lighting and customers to resolve potential shipping issues quickly and effectively.

Contact Information

For questions or assistance regarding shipping, lost shipments, or damage claims, please contact our support team:

  • Times Square Lighting Co., Inc. / TS Stage
  • 5 Holt Drive
  • Stony Point, NY 10980
  • Email: [support@tsstage.com]
  • Phone: (845) 947-3034

Our team is committed to providing prompt, professional support and ensuring your products arrive safely and on time.

By placing an order with Times Square Lighting or TS Stage, you agree to this Shipping Policy. Following these guidelines ensures accurate, timely, and secure delivery of all products while maintaining clear expectations for both customers and the company.